Packaging Boxes
Help & support.
Help for Packaging Boxes: postal cartons, archive boxes, wardrobe boxes and the other board sizes in this catalogue. Shipping and returns follow the pages linked from here, not a separate box-only policy.
Orders and delivery
Returns and faulty goods
Payment and TradePro
Choosing a carton
Single-wall, double-wall and postal sizes are in the shop. The buying guides on this brand stay with carton sizes.
Your account
Talk to the desk
Common questions
How do I track boxes I have ordered?
Sign in and open Orders. The reference is added when Parcelforce, Yodel, DX Express or DX Freight is booked. Leo AI will only read that order back if the email matches. There is no guessed “on its way”.
When will a carton order be dispatched?
Before 3pm on a weekday, the aim is same-day dispatch and next-working-day delivery on mainland UK. Mainland delivery is free over £50 ex VAT and £4.99 plus VAT under that. A Saturday, a before-9:30am slot or a by-noon slot is priced by phone on 0208 386 6960. The same call covers the Scottish Highlands, Northern Ireland, Southern Ireland, the Channel Islands, Isle of Wight, Isle of Man, the Scilly Isles and other flagged postcodes, where next-working-day does not apply. Large sheet and bubble lines cannot be sent outside mainland UK.
Can I return a box that is the wrong size?
If it is a stocked line and it is unused, call 0208 386 6960 for authorisation and then follow the returns page. A made-to-order or non-stocked carton cannot be cancelled once the order is confirmed. Delivery charges are kept, and the cost of posting a carton back is yours.
The carton arrived crushed. What is the next step?
Tell Packaging Boxes within 30 days of receipt. Crushed, faulty or incorrect boxes are collected, and a refund, credit or exchange is processed within one working day with no extra charge.
How can a box order be paid?
Use a debit or credit card, or PayPal, at checkout. Apple Pay, Google Pay and WeChat Pay are on the payment page too. BACS or cheque is by phone. An accepted TradePro account can pay by BACS as well.
Does TradePro apply to boxes?
Yes. It is the same trade account: businesses only, 5% as the published base, up to 10% if Wholesale Packaging agrees, and at least £1,000 a month or the account is downgraded. Applying on the TradePro page does not open the account by itself.